Watch case study videos about a culturally and linguistically appropriate clinical encounter to learn more about applying the National CLAS Standards in daily work. Videos are specifically geared toward pediatrics, surgery, and obstetrics and gynecology.
Working with an interpreter
Elena Sanchez, a Spanish-speaking Latina woman, brings her daughter, Rosa, to see her pediatrician for her annual physical. The pediatrician speaks with Elena, through an interpreter, about his concern that Rosa is overweight for her age and the implications of this extra weight on Rosa’s health. Through an interpreter, a nurse shares with Elena information about a nutrition and physical fitness program available to Elena and Rosa to help them incorporate healthy eating and exercise habits into Rosa’s lifestyle.
- Duration: 9:28
Culturally tailored health care in obstetrics
Aisha Anderson, an African-American female in her early 20’s, makes an appointment to see her primary care doctor to find out more about getting her high blood pressure under control. Aisha experienced problems during a recent pregnancy due to her high blood pressure, and she reveals during the appointment that she is pregnant again. When Aisha seems reluctant to acknowledge the effect of her high blood pressure on her health, Dr. Felicia Roberts discusses with her the importance of controlling her blood pressure and some steps she can take to begin doing so.
- Duration: 4:58
Cultural and religious beliefs
Nadira Ansari, a middle aged Muslim woman, has a post-op with Dr. Smyth, a woman, to make sure her head is correctly healing from the surgery. Dr. Smyth has been unexpectedly called out of the office and Nadira is now forced to visit with Dr. Calley, a man. Her cultural and religious beliefs prohibit her from removing her hijab in front of any man who is not her husband. Dr. Calley is culturally insensitive to this situation and becomes very frustrated.
- Duration: 1:56
Using language access services
Mrs. Kim and her daughter are fluent in Korean and have limited English speaking skills. Her 12 year old daughter Meghan has an appointment scheduled with Dr. Coleman where she will find out she needs surgery. Due to the limited English proficiency, Dr. Coleman is worried about communicating properly with his patients. Laura, the nurse, suggests using Language Access Services to ensure proper communication.
- Duration: 2:39
Culturally tailored healthcare in orthopedics
Carlos, a middle aged Latino construction worker, has increased pain in his knee post-op compared to most men his age. Dr. Walker disregards Carlos’s complaints and considers him to be drug seeking. Dr. Elizabeth Smyth informs Dr. Walker of a study that shows Latino men actually show an increase in pain post-op compared to men of other ethnicities.
- Duration: 2:39